Ancillary Control Center
Operational attention for service sales, document issuance, fulfillment and recovery. Payment, EMD and service delivery remain visibly distinct.
Needs attention
Safe recovery actions for mismatches and disrupted services.
Recent activity
Latest service, payment reference, document and fulfillment events.
System boundaries
Ancillary owns product configuration, entitlement, service association, EMD context and fulfillment state. It consumes the systems below.
PNR, travelers and segments are external context.
Authorization and money movement are referenced, not reimplemented.
E-ticket coupon and reissue events drive EMD-A association checks.
Check-in, lounge and gate consume entitlements and report fulfillment.
PNR Services
See exactly what each traveler has, why they have it, what it is associated with, whether it is documented, and what can still be sold.
EMD Management
Search EMD-A and EMD-S documents without confusing an OPEN document with service fulfillment. All 880-series document numbers in this prototype are synthetic simulation data; no real airline document prefix is claimed.
| EMD | Passenger / PNR | Service | Type | Coupon | Association | Payment | Fulfillment |
|---|
Fulfillment Center
Operational delivery queue across Check-in, Bag Drop, Lounge, Gate, Onboard and Customer Service. Physical bag acceptance remains outside this module.
| Flight | Passenger | PNR | Service | EMD | Paid | Status | Fulfillment Point | Issue | Next Action |
|---|
Refunds & Exchanges
Ancillary determines service eligibility and value; Payments confirms the separate money-movement step.
Refund queue
Requested → Calculated → Approval Required → Approved → Payment Pending → Completed.
Exchange lineage
Replacement EMDs preserve the original document rather than overwriting it.
Exceptions & Reconciliation
Drill into sold vs paid vs documented vs associated vs fulfilled vs refunded mismatches.
Exception queue
Plain-language reasons and only authorized recovery actions.
Product Catalog
Versioned products, commercial rules and fulfillment mappings. Existing purchases retain the sold product-version snapshot.
Service Eligibility Engine
Evaluate passenger, segment, ticket, cabin, fare, customer status, sales window, capacity and existing entitlement with a human-readable reason.
Ancillary Performance
Demo-level product signals for Product Managers, not a replacement for BI or general accounting.
Revenue by category
Paid service value net of completed refunds.
Fulfillment health
Completion by fulfillment point.
Audit Trail
Immutable demo history for service, payment reference, EMD, reassociation, fulfillment, waiver, refund and supervisor actions.